Refund Policy

We provide refunds for orders that have not yet been delivered or processed. Because our products are digital items that may be fulfilled instantly, all refund requests must be made before delivery begins. If your order is still pending, under verification, delayed due to technical issues, or unable to be fulfilled from our side, you may request a refund by contacting our support team. Once an order has been fully or partially delivered—either through automated or manual channels—the transaction is considered final and generally cannot be refunded. If you believe a mistake occurred or the delivery was incorrect, please reach out so we can review the case promptly.

To request a refund, simply contact us at support@emberquix.com with your order number and relevant details. Our team will verify the status of your purchase, determine whether it is eligible for a refund, and respond as soon as possible. We encourage customers to communicate with us directly before initiating any disputes or chargebacks, as this allows us to resolve the issue faster and prevents unnecessary delays or account restrictions. Our goal is to ensure every customer receives fair and efficient support.